Return, Refund, and Exchange Policy
At Peachez Store, we strive to ensure customer satisfaction with every purchase. If you are not entirely happy with your order, please review our return, refund, and exchange policy below.
1. Returns and Exchanges
Eligibility for Returns and Exchanges
Items can be returned or exchanged within 7 days of delivery or in-store purchase.
The product must be unused, unworn, and in its original packaging with tags attached.
Returns and exchanges are only accepted with a valid receipt or proof of purchase.
Gift cards cannot be returned or exchanged.
Sale items can be exchanged during discounted period. (Exchange requests must be made within the discount period.)
The product must be unused, unworn, and in its original packaging with tags attached.
Returns and exchanges are only accepted with a valid receipt or proof of purchase.
Gift cards cannot be returned or exchanged.
Sale items can be exchanged during discounted period. (Exchange requests must be made within the discount period.)
How to Initiate a Return or Exchange
Contact our customer support team at peachezlk@gmail.com or call 076 999 8136 with your order details.
Pack the item securely in its original packaging and include the receipt.
Ship the item to the address provided by our customer service team or visit our store for in-person returns.
Pack the item securely in its original packaging and include the receipt.
Ship the item to the address provided by our customer service team or visit our store for in-person returns.
Exchange Process
If you wish to exchange an item for a different size or color, we will process the exchange based on availability.
If the requested item is unavailable, you may select another product of equal value.
If the requested item is unavailable, you may select another product of equal value.
2. Refund Policy
Refund Eligibility
Refunds are applicable only for purchases made via Koko and Mint Pay.
Non-Refundable Items
Sale items and gift cards are non-refundable.
Items that are damaged, worn, or not in their original condition will not be accepted for a refund.
Items that are damaged, worn, or not in their original condition will not be accepted for a refund.
Refund Process
If the item has not been dispatched, the refund will be processed immediately.
For dispatched items, refunds will be initiated only after receiving and inspecting the returned item.
Customers will receive proof of refund initiation once it has been processed.
Refunds are handled by Koko, Mint Pay, and Peachez is only responsible for initiating the refund.
Koko and Mint Pay typically take 7-14 business days to process the refund. If there is a delay, customers should directly contact Koko or Mint Pay regarding the status of their refund.
For dispatched items, refunds will be initiated only after receiving and inspecting the returned item.
Customers will receive proof of refund initiation once it has been processed.
Refunds are handled by Koko, Mint Pay, and Peachez is only responsible for initiating the refund.
Koko and Mint Pay typically take 7-14 business days to process the refund. If there is a delay, customers should directly contact Koko or Mint Pay regarding the status of their refund.
3. Discounted Items
Special Conditions for Discounted Items
All discounted and promotional items are considered final sale and are not eligible for returns or refunds.
If an item is unavailable, damaged before dispatch, or sent incorrectly, we will offer an exchange.
Exchange requests for discounted items must be made within the offer period. If an exchange request is received after the discount period has ended, the customer will be required to pay the full original price instead of the discounted price.
If an item is unavailable, damaged before dispatch, or sent incorrectly, we will offer an exchange.
Exchange requests for discounted items must be made within the offer period. If an exchange request is received after the discount period has ended, the customer will be required to pay the full original price instead of the discounted price.
4. Other
Important Notes
Customers are responsible for return shipping costs unless the return is due to a mistake from our side.
Peachez Store is not liable for lost or damaged return shipments.
Any returns that do not meet the policy conditions will not be accepted.
Peachez Store is not liable for lost or damaged return shipments.
Any returns that do not meet the policy conditions will not be accepted.
For any questions or further assistance, please contact us at peachezlk@gmail.com or call 076 999 8136.
We appreciate your understanding and support in making Peachez Store a pleasant shopping experience!
We appreciate your understanding and support in making Peachez Store a pleasant shopping experience!
